PRIVACY POLICY

 

UMBRELLA HOME SOLUTIONS – OUR PRIVACY POLICY


secoFLEX secoTHERM secoMUR

Why not give us a call on 01782 431 281, email us at [email protected] or use our web enquiry form to get in touch.

We provide free, no-obligation surveys and quotes so you have nothing to lose by making contact!

This privacy policy sets out how Umbrella Home Solutions Ltd. uses and protects any information that you give us when you use this website.

Website privacy

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st October 2016.

What we collect

We may collect the following information:

  • contact information including name and email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping

  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information you provide to contact you, for example if you submit an enquiry using our contact form.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Email privacy

We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.

Why did you receive an email from us?

If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future (“opt-in”), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.

How we protect your privacy

We use security measures to protect against the loss, misuse and alteration of data used by our system.

Sharing and Usage

We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.

How can you stop receiving electronic communications from us?

Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.

If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please submit an enquiry using the Contact us page on this website.

secoFLEX

Coloured Waterproofing for Walls. SecoFLEX is a unique waterproof, coloured masonry coating. Covers cracks and blemishes. Elastomeric, so will NOT peel or flake.

secoTHERM

Professional Masonry Paint. secoTHERM is a transparent coating that protects masonry, brick and stone from penetrating damp. It reduces heat loss by up to 30%

secoMUR

The ultimate injection damp proof course. A professional SecoMUR DPC installation will protect against rising damp and help to dry out your property.

REQUEST A FREE QUOTE

WHY CHOOSE AN APPROVED INSTALLER?


 

We are approved installers of these advanced protective wall coatings and chemical injection damp-proof course. 

Choosing an approved specialist firm gives you these advantages:

Quality of workmanship: Unlike a general builder or decorator, specialist applicators are trained in these products to meet stringent quality standards.

Peace of mind: Professional application of secoTHERM, secoFLEX, and secoMUR wall treatments by an approved installer comes with a 10- or 20-year guarantee.

Umbrella Home Solutions

We are based in Stoke-on-Trent and can cover most areas within a day's travelling distance. If we do not cover your district we can put you in touch with your nearest approved installer.